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Customer Care » LGI Homes Warranty

ALERT We appreciate your patience and understanding through these times. As we navigate the continued impact of COVID-19, we have extended our modified warranty procedures through the end of May. This extension allows us to ensure the safety of our employees, homeowners and trade partners as the country works through plans to reopen.

Warranty work will continue to be performed on an emergency-only basis until further notice. Emergencies include threats to property or health that require immediate attention, such as significant water leaks, or failure of air conditioning or heating systems in times of extreme temperatures. For all other warranty requests please fill out the online form in the LGI Homes Customer Service Request Center (Warranty Portal) and an LGI Homes team member will contact you to gather information in order to schedule an appointment for an appropriate future date.

We understand that you may have pending items and we want you to know that your claims are important to us. All previously reported non-emergency claims have been logged and someone from our Customer Service department will be reaching out to schedule repair work once this restriction is lifted. We appreciate your understanding and look forward to assisting you soon.

 

Welcome home! 

At LGI Homes, our warranty is our promise to deliver the quality and responsiveness you expect.  We are accountable to you and your satisfaction is our top priority. 

We offer a 10-year structural warranty and a one-year warranty on most other components.  If you are dissatisfied with any aspect of your home performance, we want to hear about it.  Our continued improvement is dependent on your feedback.

LGI Homes Warranty

While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period.  Our job is to make sure the covered services are delivered promptly and to your complete satisfaction.

For your convenience this section offers you the opportunity to submit your request for warranty service online. 

Thank you for choosing LGI Homes.

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